Worldover, AI operating system for substance-based businesses

    Cosmetics · QMS

    QMS for cosmetics brands

    Today

    A batch problem reaches your customer service inbox before it reaches your quality team, and the batch documentation is held by the manufacturer.

    Quality systems assume you run the factory. A brand's quality work is oversight: approving suppliers, holding manufacturers to specification, and connecting complaints to batches you didn't make.

    With Worldover

    Worldover QMS connects supplier and manufacturer approvals, agreed specifications, batch documentation, complaints, adverse events and corrective actions to the products you sell.

    You see quality problems as patterns rather than incidents, and a containment decision takes hours rather than a week of emails.

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    The problem

    Why generic QMS failscosmetics brand teams.

    Batch records sit with the manufacturer

    When the evidence is somebody else's, every investigation begins with a request and a wait.

    Complaints are handled in customer service

    Without linking to batch and formula, recurring issues look like isolated unhappy customers.

    Supplier approval is a one-off exercise

    Audits and certificates expire, and nothing flags that you're still buying from a lapsed supplier.

    A working day

    A cluster of complaints

    1. Customer service logs seven complaints of separation on one product in ten days.

    2. Today: the brand asks the manufacturer which batches were involved, then waits for a batch record and a lab opinion.

    3. In Worldover: the complaints are already linked to batch codes, and the pattern points at two batches sharing a raw material lot.

    4. The manufacturer is asked one precise question rather than a general one.

    5. The corrective action is recorded against the supplier and checked on the next delivery.

    How it runs

    How QMS worksinside Worldover.

    01

    Suppliers and manufacturers are approved with expiry

    Audits, certificates and agreements carry dates, and lapses are visible before they matter.

    02

    Specifications are agreed and held

    The specification you agreed is on the record, so deviation is measurable rather than debatable.

    03

    Complaints link to batch and formula

    Every complaint records the batch, so clusters and causes surface early.

    04

    Corrective actions close the loop

    Actions attach to the supplier, product and batch, and their effectiveness is checked.

    What's in it

    The detail behindQMS.

    FDA 21 CFR Part 11FDA 21 CFR Part 111

    Testing Management

    Test protocols, scheduling, results and approvals with full audit trail.

    • Test protocol library

      Pre-built and customisable protocols (stability, compatibility, microbial and others) with configurable parameters and pass/fail criteria.

    • Test scheduling

      Schedule tests against formulations, raw materials and finished products, with status tracking and automated reminders.

    • Results management

      Record and approve results with a full audit trail, linked back to formulations, products and batches.

    • Approval workflows

      Configurable approvals with role-based sign-off.

    • Test reporting

      Reports for internal QA and external regulatory submission.

    • Integration with formulation and PLM

      Results feed release decisions and regulatory documentation directly.

    QMS

    Training, document control and CAPA. Supports FDA 21 CFR Part 11.

    • Training

      Monitor training for individuals and the team as a whole as the operation scales.

    • Auto-reminders

      Automatic reminders for outstanding training items.

    • Document control

      Change management across SOPs, batch documentation, training records and health and safety, with 21 CFR Part 11 electronic records and a full audit trail.

    • CAPA reporting

      Customisable CAPA covering corrective and preventive actions, deviations and change control, supporting 21 CFR Part 111 record-keeping.

    The difference

    Why the substance recordmakes the difference.

    Brand quality problems are usually ingredient or supplier problems one step upstream. Holding the substance record lets you connect a complaint on one product to a raw material lot that also went into two others.

    Better together

    What changes when QMSshares a record with the rest of your setup.

    QMS + PLM

    Quality evidence attaches to the product record and its supplier documents.

    Explore PLM

    QMS + Regulatory

    Adverse events and serious complaints feed the reporting obligations they trigger.

    Explore Regulatory

    QMS + NPD

    Quality expectations are set with the manufacturer during development.

    Explore NPD

    Willow

    What teams actually askonce the record is in one place.

    • Are these complaints concentrated in particular batches or manufacturing dates?
    • Which suppliers have certificates or audits expiring this quarter?
    • Summarise open corrective actions by manufacturer.

    Willow doesn't replace expert judgment. It removes the searching, re-keying and chasing between the systems that hold your answers.

    Request a demo

    We'll walk through your current workflow, then show the same workflow running on one record.

    Request a demoBack to cosmetics brand software
    Cosmetics brand softwareWorldover vs MasterControlGuide: electronic batch records in cosmetics

    Research

    Compared with the alternatives

    If you're still building a shortlist, these break the market down side by side.