Cosmetics · QMS
QMS for cosmetics brands
QMS for cosmetics brands. Supplier and manufacturer quality, batch documentation, complaints and corrective actions sit on the product record you own, so problems are contained quickly.
Today
A batch problem reaches your customer service inbox before it reaches your quality team, and the batch documentation is held by the manufacturer.
Quality systems assume you run the factory. A brand's quality work is oversight: approving suppliers, holding manufacturers to specification, and connecting complaints to batches you didn't make.
With Worldover
Worldover QMS connects supplier and manufacturer approvals, agreed specifications, batch documentation, complaints, adverse events and corrective actions to the products you sell.
You see quality problems as patterns rather than incidents, and a containment decision takes hours rather than a week of emails.
What's in it
What QMSdoes inside Worldover.
The operational outcomes come first. Open any area to inspect the underlying controls, records and technical detail.
Standards and regimes
01Testing ManagementTest protocols, scheduling, results and approvals with full audit trail.
Test protocol library
Pre-built and customisable protocols (stability, compatibility, microbial and others) with configurable parameters and pass/fail criteria.
Test scheduling
Schedule tests against formulations, raw materials and finished products, with status tracking and automated reminders.
Results management
Record and approve results with a full audit trail, linked back to formulations, products and batches.
Approval workflows
Configurable approvals with role-based sign-off.
Test reporting
Reports for internal QA and external regulatory submission.
Integration with formulation and PLM
Results feed release decisions and regulatory documentation directly.
02QMSTraining, document control and CAPA. Supports FDA 21 CFR Part 11.
Training
Monitor training for individuals and the team as a whole as the operation scales.
Auto-reminders
Automatic reminders for outstanding training items.
Document control
Change management across SOPs, batch documentation, training records and health and safety, with 21 CFR Part 11 electronic records and a full audit trail.
CAPA reporting
Customisable CAPA covering corrective and preventive actions, deviations and change control, supporting 21 CFR Part 111 record-keeping.
One workflow, end to end
A cluster of complaints
The difference isn't another isolated tool. It's the same work running from one live record.
Where work breaks
Batch records sit with the manufacturer
When the evidence is somebody else's, every investigation begins with a request and a wait.
Complaints are handled in customer service
Without linking to batch and formula, recurring issues look like isolated unhappy customers.
Supplier approval is a one-off exercise
Audits and certificates expire, and nothing flags that you're still buying from a lapsed supplier.
- 01
Customer service logs seven complaints of separation on one product in ten days.
- 02
Today: the brand asks the manufacturer which batches were involved, then waits for a batch record and a lab opinion.
- 03
In Worldover: the complaints are already linked to batch codes, and the pattern points at two batches sharing a raw material lot.
- 04
The manufacturer is asked one precise question rather than a general one.
- 05
The corrective action is recorded against the supplier and checked on the next delivery.
With Worldover
- 1
Suppliers and manufacturers are approved with expiry
Audits, certificates and agreements carry dates, and lapses are visible before they matter.
- 2
Specifications are agreed and held
The specification you agreed is on the record, so deviation is measurable rather than debatable.
- 3
Complaints link to batch and formula
Every complaint records the batch, so clusters and causes surface early.
- 4
Corrective actions close the loop
Actions attach to the supplier, product and batch, and their effectiveness is checked.
Connected inside Worldover
One product workflow.Every consequence connected.
Brand quality problems are usually ingredient or supplier problems one step upstream. Holding the substance record lets you connect a complaint on one product to a raw material lot that also went into two others.
Willow
Useful AI starts with live operational context.
Scoped permissions, human approval for anything material and a full audit trail of every action.
- Are these complaints concentrated in particular batches or manufacturing dates?
- Which suppliers have certificates or audits expiring this quarter?
- Summarise open corrective actions by manufacturer.
Buyer confidence
A specialist system, without a specialist-system rollout.
Worldover combines detailed operational control with a practical route to a live first phase.
- 50+
- Enterprise customers across cosmetics, chemicals and supplements
- 4 to 7
- Point systems typically retired, most within 6 months of go-live
- 12 to 16 weeks
- To a live Phase 1, not a multi-year programme
- 1 record
- Per substance, everywhere it appears
See it on your operation
Book a 30-minute slot
Give us the essentials, then choose a 30-minute slot directly in the right person’s calendar. We’ll use your workflow, products and documents, not a generic slide deck.