A contract manufacturer is making 800 kg of a moisturiser. The batch record is created from the approved formula version for that customer, so the operator sees the right phases, materials, temperatures and hold times.
During weighing, one preservative addition is entered 2% above tolerance. The system stops the step and asks for a reason. The supervisor records a deviation, which opens a quality record linked to the batch automatically.
At the end of the batch, quality opens a record where every step is complete and the only exception is the deviation. Willow drafts the release summary, including the deviation, its investigation and the in-process results. The QA manager reviews and releases the batch the same afternoon instead of spending a morning checking paper.