Cosmetics · QMS
QMS for cosmetic ingredient providers
QMS for cosmetic ingredient providers. Batch documentation, specifications and customer complaints sit on the substance record, so a quality issue is traced to its lot and cause quickly.
Today
A customer reports an off-specification result on a grade you shipped months ago, and finding the batch record means calling the plant and waiting.
Generic quality systems are built around finished products moving through a single site. You supply grades and lots to many customers, each with their own agreed specification, and a complaint needs to be traced to a batch fast.
With Worldover
Worldover QMS connects batch and lot records, agreed specifications, customer complaints and corrective actions to the grade and substance they concern.
A complaint is traced to its batch and root cause quickly, and a pattern across customers is visible before it becomes a recall.
What's in it
What QMSdoes inside Worldover.
The operational outcomes come first. Open any area to inspect the underlying controls, records and technical detail.
Standards and regimes
01Testing ManagementTest protocols, scheduling, results and approvals with full audit trail.
Test protocol library
Pre-built and customisable protocols (stability, compatibility, microbial and others) with configurable parameters and pass/fail criteria.
Test scheduling
Schedule tests against formulations, raw materials and finished products, with status tracking and automated reminders.
Results management
Record and approve results with a full audit trail, linked back to formulations, products and batches.
Approval workflows
Configurable approvals with role-based sign-off.
Test reporting
Reports for internal QA and external regulatory submission.
Integration with formulation and PLM
Results feed release decisions and regulatory documentation directly.
02QMSTraining, document control and CAPA. Supports FDA 21 CFR Part 11.
Training
Monitor training for individuals and the team as a whole as the operation scales.
Auto-reminders
Automatic reminders for outstanding training items.
Document control
Change management across SOPs, batch documentation, training records and health and safety, with 21 CFR Part 11 electronic records and a full audit trail.
CAPA reporting
Customisable CAPA covering corrective and preventive actions, deviations and change control, supporting 21 CFR Part 111 record-keeping.
One workflow, end to end
An off-specification complaint
The difference isn't another isolated tool. It's the same work running from one live record.
Where work breaks
Batch records are held per site
When production runs across multiple sites, batch history is fragmented and slow to assemble for an investigation.
Customer specifications vary from the published range
Agreed limits tighter than your standard specification live in commercial files, not the quality record.
Complaints aren't linked across customers
The same lot supplied to three customers looks like three unrelated complaints instead of one root cause.
- 01
A customer reports a result outside their agreed limit on a recent delivery.
- 02
Today: the quality team requests the batch record from the site and checks the customer's agreed specification separately.
- 03
In Worldover: the batch, its test results and the customer's agreed limit are already on one record.
- 04
Two other customers who received the same lot are identified immediately.
- 05
A corrective action is opened against the lot and tracked to closure across all three accounts.
With Worldover
- 1
Batches and lots carry test results
Every lot's results are held against the grade and specification it was released against.
- 2
Customer-agreed limits are on the record
Where a customer's specification is tighter than published, it's visible to whoever handles their complaint.
- 3
Complaints link to batch and customer
A complaint records the lot supplied, so shared causes across customers surface immediately.
- 4
Corrective actions close the loop
Actions attach to the substance, grade and affected customers, and their effectiveness is checked before closure.
Connected inside Worldover
One product workflow.Every consequence connected.
A quality problem in ingredients is a substance and lot problem first. Holding the substance record means one investigation can answer for every customer and grade the affected lot touched.
Willow
Useful AI starts with live operational context.
Scoped permissions, human approval for anything material and a full audit trail of every action.
- Which other customers received the lot involved in this complaint?
- Which customers have a tighter agreed specification than our published range for this grade?
- Summarise open corrective actions by substance for this quarter.
Buyer confidence
A specialist system, without a specialist-system rollout.
Worldover combines detailed operational control with a practical route to a live first phase.
- 50+
- Enterprise customers across cosmetics, chemicals and supplements
- 4 to 7
- Point systems typically retired, most within 6 months of go-live
- 12 to 16 weeks
- To a live Phase 1, not a multi-year programme
- 1 record
- Per substance, everywhere it appears
See it on your operation
Book a 30-minute slot
Give us the essentials, then choose a 30-minute slot directly in the right person’s calendar. We’ll use your workflow, products and documents, not a generic slide deck.