Chemicals · QMS
QMS for chemical ingredient providers
QMS for chemical ingredient providers. Batch data, customer-agreed specifications and complaints sit on the substance record, so an out-of-specification result is traced fast and contained.
Today
A customer flags a result outside their agreed specification, and confirming which batch, which site and which other customers received the same lot takes a day of phone calls.
Generic quality systems assume one specification per product. You supply the same substance to many customers, each with their own agreed limits, sometimes tighter than your published range, and a complaint has to be checked against the right one.
With Worldover
Worldover QMS connects batch and lot records, customer-agreed specifications, complaints and corrective actions to the substance and site they concern.
A complaint is checked against the correct specification immediately, and a shared root cause across customers is visible before it spreads further.
What's in it
What QMSdoes inside Worldover.
The operational outcomes come first. Open any area to inspect the underlying controls, records and technical detail.
Standards and regimes
01Testing ManagementTest protocols, scheduling, results and approvals with full audit trail.
Test protocol library
Pre-built and customisable protocols (stability, compatibility, microbial and others) with configurable parameters and pass/fail criteria.
Test scheduling
Schedule tests against formulations, raw materials and finished products, with status tracking and automated reminders.
Results management
Record and approve results with a full audit trail, linked back to formulations, products and batches.
Approval workflows
Configurable approvals with role-based sign-off.
Test reporting
Reports for internal QA and external regulatory submission.
Integration with formulation and PLM
Results feed release decisions and regulatory documentation directly.
02QMSTraining, document control and CAPA. Supports FDA 21 CFR Part 11.
Training
Monitor training for individuals and the team as a whole as the operation scales.
Auto-reminders
Automatic reminders for outstanding training items.
Document control
Change management across SOPs, batch documentation, training records and health and safety, with 21 CFR Part 11 electronic records and a full audit trail.
CAPA reporting
Customisable CAPA covering corrective and preventive actions, deviations and change control, supporting 21 CFR Part 111 record-keeping.
One workflow, end to end
A specification complaint
The difference isn't another isolated tool. It's the same work running from one live record.
Where work breaks
Customer specifications sit in commercial files
The agreed limit that actually governs a complaint is often not the published specification, and it isn't where quality looks first.
Multi-site batches are hard to reconcile
The same grade made at two sites needs its own batch history, and comparing them by hand is slow.
Complaints aren't connected across accounts
A shared lot supplied to several customers looks like separate incidents instead of one cause.
- 01
A customer reports a result they say breaches their agreed limit.
- 02
Today: quality checks the published specification first, then discovers the customer's agreed limit is tighter, held in a sales file.
- 03
In Worldover: the customer-agreed specification is already on the account and checked automatically against the batch result.
- 04
The batch is confirmed as a genuine deviation against the customer's terms, not the published range.
- 05
Other customers who received the same lot, and their own agreed limits, are checked in the same view.
With Worldover
- 1
Batches carry full test results
Results are held against the substance, grade and site, whichever site produced the batch.
- 2
Customer-agreed limits are on the record
Where a customer's specification differs from the published range, it governs the check automatically.
- 3
Complaints link to batch, site and customer
Shared lots and shared causes across customers are visible from one complaint.
- 4
Corrective actions are tracked to effect
Actions attach to the substance and site, and their effectiveness is checked on the next batch.
Connected inside Worldover
One product workflow.Every consequence connected.
Because customer-agreed limits and batch history both sit on the substance record, a complaint is checked against the terms that actually apply, not the terms that are easiest to find.
Willow
Useful AI starts with live operational context.
Scoped permissions, human approval for anything material and a full audit trail of every action.
- Which other customers received the lot involved in this complaint?
- Which customers hold a tighter agreed specification than our published range for this substance?
- Summarise open corrective actions by site for this quarter.
Buyer confidence
A specialist system, without a specialist-system rollout.
Worldover combines detailed operational control with a practical route to a live first phase.
- 50+
- Enterprise customers across cosmetics, chemicals and supplements
- 4 to 7
- Point systems typically retired, most within 6 months of go-live
- 12 to 16 weeks
- To a live Phase 1, not a multi-year programme
- 1 record
- Per substance, everywhere it appears
See it on your operation
Book a 30-minute slot
Give us the essentials, then choose a 30-minute slot directly in the right person’s calendar. We’ll use your workflow, products and documents, not a generic slide deck.